Dispute resolutionDealing with contentious issues
Proford is a professional association, not an authority, so we have no intention of adjudicating on professional disputes. Nevertheless, it is important for our members to have a forum where disputes can be settled, and for this reason, we recommend mediation to those who contact us about cases such as conflicts between language service providers, a dispute between a freelance translator and a translation company, or a difference of opinion between a language service provider and the end customer.
It is our experience that solutions may differ from case to case. Because any agreement that may emerge from the mediation process results from the will of the two parties, the decision reached does not reflect the official position of Proford. If, however, the parties believe that publication of the solution will benefit the industry as a whole, we are happy to assist them in this respect.
Most people are wary of conflict, whether in their private lives or in business, though we all know that differences of opinion are inevitable. Few, however, consider that the conflict could be resolved with a positive outcome, both for the parties concerned and for the industry. In order to achieve what is known in game theory as a win-win situation, it is important to establish the rules for the process well in
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